At Fly Racing Store, we’re passionate about delivering premium riding gear as fast as you ride. Since 2015, we’ve been equipping riders worldwide with high-performance protection that moves with you. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Products
What types of riding gear do you specialize in?
We specialize in premium protective gear for all riding conditions:
- Adventure Gear: Jackets, pants, and boots designed for off-road challenges
- Armored Protection: CE-certified armor inserts, vests, and full body protection
- All-Weather Equipment: 4-season jackets and all-weather pants
- Urban Riding: Stylish city jackets and cruiser boots
- Accessories: Back protectors, beanies, belts, and more
How do I choose the right size for armored gear?
Our armored products feature adjustable systems for optimal fit. Check each product’s size chart (available on the product page) and consider:
- Measure your chest/bust for armored tops and vests
- Waist and inseam measurements for armored bottoms
- Allow room for base layers in cold weather
- When between sizes, size up for comfort or down for tighter protection
Are your products certified for safety?
Absolutely. Our armor inserts, back protectors, and protective clothing meet or exceed CE safety standards. Look for the CE certification icon on product pages. We never compromise on protection – your safety is our priority.
Ordering & Payments
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is as important to us as your protection on the road. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placement?
We process orders quickly to get you riding faster. If you need to modify or cancel, email [email protected] immediately with your order number. We’ll do our best to accommodate requests received within 2 hours of ordering.
Shipping & Delivery
Where do you ship and how long does delivery take?
We ship globally (excluding some Asian and remote regions) with two reliable options:
- Express Delivery ($12.95): 10-15 days via DHL/FedEx (trackable)
- Free Standard Shipping: 15-25 days via EMS (orders over $50)
How can I track my order?
For Express Delivery orders, you’ll receive a tracking number via email once your gear ships. Track directly through DHL or FedEx’s websites. EMS tracking is available for most destinations – check your shipping confirmation email for details.
What if my country isn’t listed at checkout?
We’re constantly expanding our shipping network. If your country isn’t available, email [email protected] with your location and desired products. We’ll check for alternative shipping solutions.
Returns & Exchanges
What’s your return policy?
We offer no-hassle returns within 15 days of delivery:
- Items must be unused with original tags
- Return shipping is at customer’s expense
- Refunds processed within 5 business days of receipt
How do I initiate a return?
Email [email protected] with:
- Your order number
- Item(s) being returned
- Reason for return
What if my gear arrives damaged?
While rare due to our protective packaging, if damage occurs:
- Keep all original packaging
- Take photos of the damage
- Email us immediately at [email protected]
Additional Support
How can I contact customer service?
Our rider-support team is available at [email protected]. We typically respond within 24 hours. For urgent matters, include “URGENT” in your subject line.
Do you offer product recommendations?
Absolutely! Tell us about your:
- Riding style (motocross, urban, adventure, etc.)
- Typical weather conditions
- Protection priorities
- Budget range
Ready to Ride? At Fly Racing Store, we don’t just sell gear – we deliver confidence. Every product is engineered to help you conquer the road ahead. Can’t find what you need? Our team is always here to help you gear up for adventure.