Shipping Policy

At Fly Racing Store, we understand that adventure gear needs to fit perfectly and perform flawlessly. That’s why we’ve created straightforward shipping and returns policies to get you the right equipment quickly and efficiently.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for return:

• Items must be unused and in original condition with all tags attached
• Original packaging must be intact (including any protective packaging for armor)
• Proof of purchase is required

Non-Returnable Safety Items

For safety reasons, we cannot accept returns on the following items unless they arrive defective:

• Armor Inserts
• Back Protectors
• Chest Protection
• Air Bags

These safety items must remain sealed in their original packaging.

How to Initiate a Return or Exchange

1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery
2. Wait for Approval: Our Rider Support Team will respond within 48 hours with return authorization and instructions
3. Pack Securely: Repackage items with all original materials (especially important for armored gear)
4. Ship Back: Send the package to our Miami facility using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using:

• DHL/FedEx: For faster processing (typically 3-5 business days to our facility)
• EMS: More economical option (typically 7-10 business days)

Our return address:

Fly Racing Store
1877 Steve Hunt Road
Miami, US 33169

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Timeline:
  • Credit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable for changed-mind returns.

Exchange Process

For size exchanges on adventure gear (jackets, boots, pants):

• Follow the standard return process above
• Clearly state your desired replacement item/size in your email
• We’ll ship the replacement once we receive your return (additional shipping charges may apply for international exchanges)

Damaged or Defective Items

If your gear arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange a prepaid return label if needed

Questions?

Our Rider Support Team is ready to assist with any shipping or return questions. Contact us at [email protected] – we typically respond within 24 hours.

Remember, every piece of Fly Racing gear is built for adventure – we want yours to fit perfectly and perform flawlessly on every ride.